A coaching conversation begins with active listening.

Why is active listening so important?

▪ You get more information.
▪ The other person feels ‘heard.’

The table below contains the characteristics of active and passive listening. This will help you understand the difference:

Active listening: how do you apply it?

We listen with our whole body. Your body language and posture show the other person that you’re interested in what they have to say.


▪ Open posture
▪ Eye contact
▪ Nodding and making ‘Mmmm’ sounds
▪ Taking notes
▪ Mirroring


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